At Five Stars Painting and Construction, we respect your privacy, and we are committed to
protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information
when you visit or interact with our website:
It also explains your choices regarding communications, including promotional email and text
messages.
By using our website or submitting information through our contact or quote forms, you
acknowledge that you have read this Privacy Policy. Where consent is required by applicable
law, we will obtain consent through the appropriate mechanism.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you:
● Request a quote or estimate
● Request a consultation
● Contact us through our website
● Complete a contact or lead form
● Request information about our services
● Schedule an appointment
● Communicate with us by telephone, email, or text message
● Become a customer
● Submit photographs or other information relating to a project
Depending on your interaction with us, information may include:
● First and last name
● Email address
● Telephone or mobile number
● Property or project address
● Type of project or service requested
● Information about your property or project
● Preferred contact method
● Communications and correspondence with us
● Photographs or files you voluntarily submit
● Any other information you voluntarily provide
We do not intentionally request Social Security numbers, financial-account passwords, or
other highly sensitive information through our general website contact forms.
Please do not submit sensitive personal information through a website form unless
we specifically request it through an appropriate secure process.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be automatically collected by
the website or its hosting and security infrastructure.
This information may include:
● IP address
● Browser type
● Device type
● Operating system
● Date and time of access
● Pages visited
● Referring website
● Basic website usage and technical information
This information may be used for website operation, security, troubleshooting, performance,
and fraud prevention.
We currently do not intentionally operate advertising pixels or third-party advertising
tracking technologies on the website unless otherwise disclosed through an updated
version of this Privacy Policy.
3. WORDPRESS
Our website is built using WordPress.
WordPress and associated website infrastructure may process certain technical information
necessary to operate, secure, maintain, and improve the website.
We may use WordPress plugins or website services that process information necessary for
website functionality.
Because website technologies may change over time, this Privacy Policy may be updated
when we add or remove technologies that materially affect how personal information is
collected or used.
4. LEADCONNECTOR / CRM
Five Stars Painting and Construction uses LeadConnector, a customer relationship
management and communications platform, to manage customer inquiries, leads,
appointments, communications, and related business information.
Information submitted through our website forms may be transmitted to and stored within our
LeadConnector/CRM environment.
LeadConnector may process information on our behalf as a service provider or data
processor.
We configure and use the platform according to our business needs and applicable legal
requirements. LeadConnector’s platform documentation states that customers using the
platform remain responsible for implementing appropriate privacy compliance and obtaining
required consent for their own data collection practices.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
● Respond to inquiries
● Contact you regarding a requested service
● Prepare or provide estimates
● Schedule consultations or appointments
● Communicate about a project
● Provide requested services
● Manage customer relationships
● Follow up on inquiries
● Maintain business records
● Improve our services and website
● Protect the security of our website and systems
● Prevent fraud, abuse, or unauthorized activity
● Comply with legal obligations
● Send service-related communications
● Send promotional communications when you have provided the required consent or
when otherwise permitted by applicable law
We do not use personal information for purposes materially inconsistent with those
described in this Privacy Policy without appropriate notice or consent when required by law.
6. SERVICE-RELATED COMMUNICATIONS
When you submit a request for a quote, consultation, appointment, or other service, we may
contact you using the information you provide for purposes reasonably related to that
request.
For example, we may contact you to:
● Confirm your request
● Ask questions about your project
● Schedule an appointment
● Provide an estimate
● Follow up regarding your requested service
● Provide information necessary to complete or discuss your project
These communications may include telephone calls, emails, or text messages.
These service-related communications are separate from optional promotional marketing
communications.
7. PROMOTIONAL EMAIL CONSENT
If you voluntarily subscribe to promotional communications, we may send you marketing
emails concerning:
● Special offers
● Discounts
● Seasonal promotions
● Painting and home-improvement information
● New services
● Company updates
● Other promotional opportunities
Commercial emails will be sent in accordance with applicable law.
Marketing emails will include an appropriate mechanism for unsubscribing.
You may unsubscribe from promotional emails at any time by using the unsubscribe
mechanism included in the email or by contacting us directly.
We will honor valid email marketing opt-out requests as required by applicable law.
Federal law requires commercial email to use accurate identifying information, avoid
deceptive subject lines, provide a valid physical postal address, and provide a clear method
for opting out of future marketing email.
8. SMS / TEXT MESSAGE MARKETING CONSENT
If you separately and affirmatively consent to receive promotional text messages from Five
Stars Painting and Construction, you authorize Five Stars Painting and Construction to send
marketing text messages to the mobile telephone number you provide.
These messages may include:
● Promotional offers
● Discounts
● Seasonal promotions
● Special offers
● Service promotions
● Home-improvement information
● Other marketing communications from Five Stars Painting and Construction
Your consent to receive promotional text messages is not a condition of purchasing
any goods or services.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier and plan.
We will not require you to consent to promotional SMS messages as a condition of
submitting a quote request or purchasing our services.
The telephone number provided for SMS consent must belong to you or you must have
authorization to provide it.
9. SMS OPT-OUT AND CONSENT REVOCATION
You may withdraw your consent to promotional text messages at any time.
You may generally opt out by replying:
STOP
You may also use other reasonable methods to communicate that you no longer wish to
receive promotional text messages.
Upon receiving a valid revocation request, we will process the request as required by
applicable law and our communications systems.
The FCC has recognized reasonable methods of revoking consent, including text responses
such as “STOP,” “QUIT,” “END,” “REVOKE,” “OPT OUT,” “CANCEL,” or “UNSUBSCRIBE.”
If you opt out of promotional SMS messages, you may still receive communications that are
necessary to fulfill a service you have requested, where permitted by applicable law.
10. SMS HELP
For assistance with our SMS program, you may reply:
HELP
or contact Five Stars Painting and Construction using the contact information listed on this
website.
11. MOBILE INFORMATION AND SMS CONSENT DATA
No mobile information will be shared with third parties or affiliates for their own
marketing or promotional purposes.
Information may be shared with service providers or subcontractors that assist us with
customer service, communications, CRM functionality, appointment management, or other
business-support functions.
Mobile information, including SMS opt-in data and consent records, will not be sold or
shared with third parties for their own marketing purposes.
This language is also consistent with LeadConnector’s current A2P/SMS compliance
guidance for businesses using its messaging infrastructure.
12. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to companies and service providers that help us
operate our business.
These may include:
● Website hosting providers
● WordPress-related service providers
● LeadConnector/CRM services
● Communication and messaging providers
● Appointment and scheduling services
● Information technology providers
● Website security providers
● Professional advisors
● Contractors or subcontractors involved in providing requested services
● Government authorities when legally required
Service providers may process personal information only as reasonably necessary to
provide services to us or perform legitimate business functions.
We do not sell personal information to third parties for money.
We also do not permit mobile phone numbers or SMS opt-in information to be sold or used
by unrelated third parties for their own marketing purposes.
13. LEGAL DISCLOSURES
We may disclose information when reasonably necessary to:
● Comply with applicable law
● Respond to valid legal processes
● Protect our rights or property
● Protect the safety of our customers, employees, or others
● Investigate fraud or security incidents
● Enforce our agreements
● Respond to governmental requests
14. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies or similar technologies that are necessary for website
functionality, security, performance, or user preferences.
At the time this Privacy Policy was last updated, Five Stars Painting and Construction does
not intentionally operate third-party advertising pixels such as Meta Pixel or Google
advertising pixels on the website.
We also have not intentionally installed a separate advertising-tracking system for behavioral
advertising.
If we add analytics, advertising pixels, remarketing technologies, or other tracking
technologies in the future that materially change how personal information is collected or
used, we may update this Privacy Policy and implement any legally required disclosures or
consent mechanisms.
You may control cookies through your browser settings. Disabling certain cookies may affect
website functionality.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including social media platforms or
other websites.
We are not responsible for the privacy, security, content, or practices of third-party websites.
When you leave our website, the third party’s privacy policy and terms may apply.
We encourage you to review the privacy policies of third-party websites before submitting
personal information.
16. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to
protect personal information against unauthorized access, disclosure, alteration, or
destruction.
These safeguards may include access controls, secure systems, authentication procedures,
and security features provided by our technology service providers.
However, no internet transmission, electronic storage system, or security method can be
guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
17. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes
described in this Privacy Policy.
Retention periods may depend on:
● The nature of the information
● Whether you are a prospective customer or customer
● Whether a project or transaction remains active
● Legal, tax, accounting, insurance, or contractual requirements
● Dispute-resolution requirements
● Security and fraud-prevention requirements
● Our legitimate business needs
Lead information may remain within our CRM for a reasonable period so that we can
manage inquiries, follow up on requested services, maintain business records, and comply
with applicable obligations.
When personal information is no longer reasonably necessary, we may delete, anonymize,
or securely dispose of it, subject to legal or operational retention requirements.
Because LeadConnector retains certain platform data according to its own technical and
legal requirements, some information may remain in system logs, backups, or security
records for a limited period even after deletion from active business records.
18. TEXAS PRIVACY RIGHTS
Five Stars Painting and Construction is committed to respecting applicable privacy rights
under Texas law.
The Texas Data Privacy and Security Act (TDPSA) provides certain Texas residents with
rights regarding personal data, including rights that may include access, correction, deletion,
and other rights depending on the individual and the business’s legal obligations.
The TDPSA contains exemptions for certain small businesses as defined under applicable
law, except for specified circumstances involving sensitive-data sales.
To the extent the TDPSA or another applicable privacy law grants you rights concerning
information we maintain, you may contact us to request information about your rights or
submit a privacy request.
Depending on applicable law, your rights may include:
● Requesting access to personal information we maintain about you
● Requesting correction of inaccurate personal information
● Requesting deletion of certain personal information
● Requesting information regarding how personal information is processed
● Opting out of certain types of processing when legally applicable
● Withdrawing consent where processing is based on consent
We may need to verify your identity before fulfilling certain privacy requests.
We will not discriminate against you for exercising privacy rights available to you under
applicable law.
19. CHILDREN’S PRIVACY
Our website and services are intended for adults.
We do not knowingly collect personal information from children under 13 through our general
website forms.
If you believe a child has submitted personal information to us, please contact us so that we
can take appropriate action.
20. DO-NOT-CALL AND COMMUNICATION PREFERENCES
You may request that Five Stars Painting and Construction stop making promotional calls or
sending promotional communications to you.
Where applicable, we will maintain appropriate suppression or opt-out information so that
your marketing preference can be honored.
If you provide consent for promotional communications and later withdraw that consent, we
will process the request in accordance with applicable law.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be necessary because of:
● Changes to our business
● Changes to our website
● New technology
● New service providers
● Changes to our CRM or communication systems
● Changes in applicable law
● Changes to our privacy practices
When we make material changes, we will update the “Last Updated” date at the beginning of
this Privacy Policy.
22. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right,
or want to change your communication preferences, contact:
Five Stars Painting and Construction LLC
Website:
Email:
info@fivestarspaintingandconstruction.com
Phone:
281-258-4482
23. IMPORTANT LEGAL NOTICE
This Privacy Policy is intended to describe Five Stars Painting and Construction’s current
website and information practices.
It should be reviewed and updated whenever Five Stars adds or changes:
● Analytics
● Advertising pixels
● Remarketing
● CRM systems
● Email marketing platforms
● SMS providers
● Website forms
● Payment systems
● Cookies or tracking technologies
● Third-party data processors